Osteria Restaurant is committed to providing you with the best possible customer experience.
Osteria Restaurant is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Osteria Restaurant customer support features you are required to submit personally identifiable information.
Use of your personal information
Osteria Restaurant may send you promotional communications from time via email or sms. A one-click unsubscribe option is included in all promotional material.
Shareing of your personal information
We do not share your personal information with any third parties or affiliates.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.
Returns and Refunds – Online Purchase
Osteria Restaurant handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Should you wish to return any order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of Osteria Restaurant.
Osteria Restaurant will only offer a refund for pre-payments if the event or booking is cancelled, rescheduled, or significantly altered by Osteria Restaurant (and you cannot or do not wish to attend the rescheduled or altered event or booking), or to the extent otherwise required by law (including the Australian Consumer Law). You must apply for a refund within a reasonable time frame. Osteria Restaurant does not offer refunds or exchanges as a result of a change in your personal circumstances.
Osteria Restaurant operates secure data networks protected by industrial standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.
POBox 1516, Kingscliff, NSW 2487